Your account is under review

Ampm Casino: Send Your Documents and Lift the Holds

This check exists because the Anjouan licence requires it, and once your papers are in it takes about 51 hours.

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Licensed in AnjouanLicense ALSI-572269, Anjouan Offshore Finance Authority

No surprise stops

Your account is waiting on one check

It clears up the most common worry: that a held withdrawal means something has gone wrong.

Who checks

Ampm Casino LLC

Licence

Anjouan Offshore Finance Authority, ALSI-572269

How long

51 hours

Mandatory

At the latest before the first withdrawal

Verification email

[email protected]

Minimum age

18+

Documents uploading

Before the Wait, After the Wait

You will know exactly which copy to send for each document, so nothing gets sent back.

The documents tab

Log in and open the account area to find the documents tab. Watch for the exact wording beside each upload slot, since the label tells you which file goes where.

Why was my ID rejected?

Photograph your passport or ID card flat, in daylight, with all four corners inside the frame. Check that the photo line and the expiry date are readable before you send it.

Does my bill qualify?

Use a bank statement or utility bill showing your name and home address. Make sure it carries a date and that the address matches the one on your account.

The review window

Watch your inbox for a confirmation or a request for a better copy. Answer any follow-up within a day and the review moves on without a fresh queue.

Packing your papers

Papers that clear a payout

You will know what each paper proves and what a reviewer needs to see in the copy.

Proof of identity

ConfirmsThat you are who you say

Copy must showPhoto, full name, expiry date, all edges

Proof of address

ConfirmsWhere you actually live

Copy must showYour name, home address, recent date

Payment card photo

ConfirmsThat the card is yours

Copy must showFirst six and last four digits, name

Why did my document fail?

Which spelling did you use? A surname with a hyphen, a maiden name or a shortened first name on the paper reads as a different person to the matching system. Ask support to align the spelling with your profile Send the page showing the full legal name

Clear shot, clean pass. Glare, a shadow across a corner or a finger over the date hides the strip the checker needs to read in one look. Lay the paper flat under daylight Frame all four corners in one photo

Is the date still valid? A licence or passport that has already run out cannot support a check, even where the photo inside still looks exactly like you. Send the current replacement document Renew first, then upload the new one

Where the money behind your play came from

Hold a licence from the Anjouan Offshore Finance Authority and Ampm Casino must ask, under license ALSI-572269, where deposited money originated. Treat the request as standard procedure for every large account, never as a suspicion aimed at you personally. Answer it once and the file closes.

Send whichever of these fits how you fund your play, usually one or two.

Recent bank statement pages
Payslip or employer letter
Tax or income summary
Sale document for an asset
Savings or investment statement

Four moments

The moments the paperwork appears

Knowing the four checkpoints in advance stops a pending payout from feeling like a penalty.

Why now, before my payout?

Cashing out pulls funds across a border, so we confirm identity, address and card before the money leaves, usually within 51 hours.

Different method, extra step

A fresh wallet or card changes the route your money travels, so the matching proof of ownership is requested before the next transfer.

Send a dated ID page

Where age is unclear from the papers already held, a dated identity page is requested so nobody under 18 stays on the books.

Why flag a large sum?

Large swings in stake or cash-out sit outside your usual pattern, so the source of funds papers are requested to explain the jump.

Less hold-up

What You Gain Once Papers Are Cleared

Worries about lost files, refused photos and repeated requests, answered without padding.

Is my passport scan safe when I send it in?+

Files travel to us over 128-bit SSL, the same encryption that protects your payments. Only the team handling your account and its checks can open them. Reach [email protected] if you want to know what we hold about you.

Can I take the pictures on my phone instead of a scanner?+

Yes. A phone camera produces perfectly usable files in most cases. Place the document on a flat, dark surface, fill the frame, and keep your hand and the shadows out of it.

Will I have to send the same documents in again later?+

Once accepted, a document stays on file and normally covers future payouts. We ask again only when it expires, when your details change, or when the licence requires a fresh check. A new card or address means a new upload.

My surname changed after marriage, so which name goes on the documents?+

Send the document carrying your current legal name, such as a new passport or a marriage certificate beside the old one. Your casino account and your bank account must match that same name. Message [email protected] before uploading if the two differ.

What happens if my proof of address gets rejected?+

Read the reason on the notice, then send a fresh copy that answers it: full page, all four corners, dated inside the last few months. Cropped screenshots and phone bills with the address hidden are the usual culprits. A second attempt normally clears inside the 51-hour window.

Which regulator issues the licence behind Ampm Casino?+

The Anjouan Offshore Finance Authority licenses us under number ALSI-572269, held by Ampm Casino LLC. That licence is what obliges us to run identity and anti-money-laundering checks on every player.

Do I have to verify before my first withdrawal, or can it happen sooner?+

The licence requires a cleared account at the latest before your first payout leaves. We may also ask right after registration or after your first deposit, so sending the three documents early removes the wait entirely.