Protection in your account

Set your own limits at Ampm Casino before you play

Play only from age 18, with deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion sitting in every Ampm Casino account.

Set a limit

Licensed in AnjouanLicense ALSI-572269, Anjouan Offshore Finance Authority

Before you sign in

What should I know before I play here?

Four facts cover the ground rules here in New Zealand before you open a game.

Minimum age18+

LicenseAnjouan Offshore Finance Authority, ALSI-572269

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion queries[email protected]

When play needs a boundary

Controls that stay within reach

Five controls live in your Ampm Casino account, ready to switch on whenever you want them.

Set your deposit cap

This caps what you put in over a chosen period, so the budget is settled before a game starts rather than after a loss.

After a losing run

It fixes how much you are willing to lose in a period, which suits anyone who has chased a bad session before.

Losing track of the clock

A reminder appears while you play, handy if a session has a way of stretching past what you planned.

A break instead of a full stop

A break keeps you out of the account for the stretch you pick, giving a pause without the full weight of exclusion.

Could I shut myself out?

Closing the account to yourself blocks access for as long as you choose, for when you want play out of your reach.

Feeling ready

From wanting a limit to playing within it

Four steps take you from your account settings to a limit that is in place.

Before a game, not after

Deposit, loss or session control

Choose deposit limits, loss limits or a session reminder that suits the way you play.

Then versus now

Confirm the stretch the limit covers, so it matches how often you usually play.

A limit you can see

Save the change and check it shows in your account before you open a game.

Is someone at home playing under 18?

Keep the sign-up honest. Nobody under 18 opens an account here; age is checked against identity documents before an account goes live. The same documents are asked for before the first withdrawal, so a false age cannot slip through.

The shared family device. On a shared phone or laptop, a filter that blocks gambling sites closes the easy route before anyone reaches a login screen. Set it up on the device itself, so it works whatever browser or app is opened.

Before the argument starts. Talking plainly about money worries lands better than accusations, and the Gambling Helpline Aotearoa advises relatives as well as players on 0800 654 655, day or night. You do not need proof of harm to ring them.

Signs that play has turned into pressure

Nothing dramatic has to happen before a break makes sense. Spotting the shift early gives you the easier choice: a deposit limit set before you play, or a pause of a few days. Both keep the account and the decision yours.

If a few of these sound like your last month, it is worth acting now.

You chase a loss instead of stopping
Spending time here feels like an obligation
You hide your play from people close to you
You think about the next session at work
Money set aside for bills goes to the account
You play longer than you meant to
Winning back what you lost is the goal

Local support

Free, confidential help already exists

You will know which services are free, who they help and when they answer.

Gambling Helpline Aotearoa

Trained counsellors answer around the clock, every day of the week, by phone or free text. They talk to gamblers and to worried family, and nothing you say leaves the call. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support across eighteen clinics in the country, for players and relatives. Reach the team on the freephone line or by text on weekday hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and for their families: signs of harm, practical tips and a finder for support close to your area. safergambling.org.nz

How long do you want to be away?

Need a breather? A cooler break of hours or days, chosen by you in the account settings. It keeps your login and history intact while the break lasts; play simply stays closed until it ends. Set it once you notice play is creeping up, before a losing day forces the issue.

Long-term self-exclusion. A long bar on your own access, asked for in the account. Self-exclusion can run for up to two years, and the operator must hold it for that stretch; it cannot be lifted early when a good day arrives. Worth choosing when a pause has not held before.

Where the exclusion is held. No national register exists here, so this casino account is where your exclusion actually sits. Set it in the account, and if you want backup while it runs, ring the Gambling Helpline Aotearoa and say so plainly. Their team can point you to further support.

Five short answers

Clear answers, so nothing about your account stays a guess

Straight answers, because Ampm Casino would rather you know the facts before you decide anything.

Can I shut my account for good by emailing support?+

Yes. Write to the support address shown on this page and ask for your account to be closed permanently. A person replies, confirms it, and nothing reopens unless you choose to come back through sign-up again.

Do the limit settings work the same on my phone?+

They do. The mobile version of the site carries the same account section, so your deposit cap and session reminders sit exactly where they do on a desktop. Anyone can lower a limit from a bus or a kitchen table, before play begins.

Once I self-exclude, can I get back in sooner?+

No. The period you choose runs to its end and cannot be cut short, so pick a span that fits what you need rather than a short one you might regret. A pause is the shorter, softer tool if you only want distance.

Why am I asked for ID to prove I am 18 or older?+

Because play here is for adults only, and every account is checked before it goes live. A passport or licence confirms your age and your name, and the same documents match you to your payment card.

Who helps a family member who gambles too much?+

The Gambling Helpline Aotearoa takes calls from relatives as well as players, and its number sits at the foot of this page. The Problem Gambling Foundation also offers counselling families can attend, and Safer Gambling Aotearoa lists local support.